State Farm® Insurance Agent Rocco English

"My experience with the office staff/ customer service is amazing. Witek Palacious is my contact at the office, he is one of the best insurance agents I have dealt with. He is quick to act, gets me the info I need, always in a good mood, picks up the phone. Statefarm should be proud to have him on there team. He is one of the main reasons I stay with Statefarm."

"Chris was awsome! Assisted me throught the entire process and made everything crystal clear so there was no shadiness at all! Not to mentioned while other agencies are closed these guys are still open and happy to take business!"

"Maritza was amazing helping me with my auto and home insurance...thanks"

"I have been a State Farm customer for 32 years. I started with Robby Stanford's office all was well, he retired. Then we were funneled into Don McManus office all was well, he retired. We were funneled into Rocco English's office now, nothing but an absolute headache. It's time to shop a new State Farm office or a new insurance company all together."

"Recently, we needed to secure coverage for our daughter’s townhome in Florida. Melanie and Nicole were a tremendous help in getting the coverage we needed. My wife and I live out of state and it’s great to know there is a competent insurance agency to assist in meeting all of our needs. Like a good neighbor they took care of everything."

"I want to share my fantastic experience working with the team. Bella has been exceptionally good. She follows through on all policy related items till closure, without the need to follow up. Witek was very supportive during the process as well. The rates were competitive for my auto, home and umbrella insurance combined."

"Maritza Mendez, es una Excelente persona muy trabajadora,?muy amable , muy atenta a todos lo que yo le pida siempre está disponible ,Muy buena atención as su trabajo. Gracias por todo Maritza es la mejor!!!! Estoy con ella más de 6 años.el la adoro mucho!!!!!!"

"Maritza Méndez Un persona Excelente muy colaboradora y te ayuda a resolver todas tus inquietudes en el mejor tiempo posible. Responde a tus llamadas cuando se necesita la recomiendo a ojos cerrados"

"Estimado Rocco English, quiero felicitar por su EXCELENTE y EFiCiENTE atención a la señorita, Yolanda Ramos , Claudia Flores . Y Maritza . El día de hoy Jueves 19 de Junio 2025 . Estuve en su oficina de Dr Phillips. En Orlando. Entregando una documentación de unos de mis reclamos . Y fui atendido Excelentemente bien me siento muy satisfecho por toda la atención y respuesta inmediata a mi caso en particular por su talento y calidad humana , , cada vez que eh necesitado de información y orientación para mis casos . Por estas Razones Recomiendo 100% los servicios de su oficina . Las cuales como cliente califico 100 Estrellas de mi parte , aunado al buen servicio prestado por la empresa de seguros State Farm. 👍😀👋👋"

"Maritza was very helpful and kind. Made my whole experience better."

"I work with Maritza Mendez at Rocco English all the time. The fact that she takes care of all our insurance needs really gives me a peace of mind that I know my family and I are well covered! Thank you Rocco for your staff! Never disappoint with amazing customer service."

"Maritza is Great... any questions I may have she gets me an answer right away, Extremelyhelpful.10 out 10 customer service.!!!"

"They are not helpful, they stay to call you and never call you, they are arrogant and they laugh at people specifically Maritza and Chris makes fun of people who speak Spanish I have been trying to get them to solve a problem for two months and they don't do it that really bad service I don't know how they are still open."

"Hola tuve el placer de que me atendieras maritza muy amable y me ayudó muchísimo con mi póliza estoy agradecido por el gran equipo que tienen Dios los bendiga"

"Very nice! Excellent customer service! The best thing she cut the price for my past insurance, l was paid too high;"

"Has been a while since a switched from FICO to State Farm, the best move ever, thanks to Maritza she provided great service to me and my wife. Happy to be part of the State Farm community."

"My experience with this State Farm office has been nothing but positive. Everyone is very knowledgeable and supportive. I would and will recommend to friends or family looking for a GREAT office. Well Done!!!!"

"Don’t look any further… This agency is amazing! I called to get a quote and had a new policy in less than 15 minutes, that is saving me hundreds of dollars a year!!! Melany is amazing - very knowledgeable, incredibly helpful, and so sweet it felt like talking to a good friend. Everything was completed via phone and email immediately and efficiently. Just call them and see for yourself… You will get a human being on the first ring! HIGHLY RECOMMEND!"

"Chris Pleicones was friendly and knowledgeable during my investigating of home and car insurance. Always answered my calls and if I left a message he contacted me back quickly. After 30 years with the same insurance company in NJ. Chris made me feel great about going with State Farm today."

"Maritza gave me the best customer service and went over the policy and made me very comfortable in my decision to choose State Farm. She went above and beyond with my expectations. Thank you!"

"Maritza is my rep from State Farm and she has been amazing. I told her what I needed and she made it happen. She’s very patient and a great listener . I’m glad I chose State Farm❤️"

"If your looking for insurance with Statefarm I recommend communicating with Elizabeth Rodriguez! Very friendly, consistently reliable and very knowledgeable in all aspects of the business! Elizabeth goes above and beyond to make sure you're getting a great deal at a fair rate. Elizabeth genuinely cares about her clients and I look forward to discuss any doubts or concerns with any of my policies. It is always a relief finding an agent that makes business trustworthy and enjoyable experience."

"Best insurance company, Maritza is the best agent."

"Maritza is amazing. I can text her and she responds immediately and knows it’s me. She always goes above and beyond. Sadly we are changing insurance companies, we wish we could take her with us!!!"

"Mrs. Maritza Mendez has been my agent for many years now. My husband was the one always dealing with car insurance quotes. I never understood the information,however since I met Mrs. Maritza Mendez. She makes everything so clear ,and understanding to me. I actually look forward speaking to her. If I have any questions doesn't matter what time of the day. She always answered, and if she can't because she with another person. She always get back to me in a timely matter. She is the best agent and very patient. Always always very charismatic,and positive attitude. Thank you"