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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Latifa Rahal

August 16, 2023

5  out of  5 rating by Latifa Rahal
"Outstanding communication skills from agent Claudia while assisting me on the phone today!! She was so professional, friendly, kind and helpful!!! Thank you so much Claudia!!"

daisy Ruiz

July 24, 2023

5  out of  5 rating by daisy Ruiz
"Buen servicio amabilidad y buenos precios"

Sherry Cumpstone

July 7, 2023

5  out of  5 rating by Sherry Cumpstone
"This is the Dr. Phillips Rocco English office and one is in East Orlando near UCF. Both have great agents who make everything super easy and efficient to do business with State Farm. And Rocco himself is a wonderful guy. Great rates too---I saved a lot moving my auto and home coverage to State Farm."

Aaron Prohaska

June 29, 2023

4  out of  5 rating by Aaron Prohaska
"6/23/2023 I've been with State Farm a long time so I guess that means something. It's like most things, many of the people are nice and knowledgeable but sometimes someone isn't. It's insurance so it's a thing we pay lots of money to and hope we don't actually use, and if you do use it, they will charge more money in many cases. Rocco English does what they promise, that's all I can ask for from the industry. I don't see me changing anytime soon."

Valeria Geyer

June 7, 2023

5  out of  5 rating by Valeria Geyer
"Excellent service. All the staff is great. Chris was fantastic to help me when arrived there for a cote. Good location. Good communication. Answer emails. Always available for any question. I recommend. I just canceled my policy because I relocated for another State."


June 5, 2023

5  out of  5 rating by Javier
"Hola a todos , hoy tube el placer de realizar mi trámite con Genesis , sinceramente no tengo palabras para describir la sensación de seguridad y confianza que me inspiró, fue profesional, comprenciva, me guió paso a paso con total dominio de su trabajo , para mi un verdadero placer contar con ella como guía ahora y para el futuro , aconsejo a todo hispano que la solicite para realizar sus tramites ......"

alan mathews

June 1, 2023

5  out of  5 rating by alan mathews
"Well run office. Friendly staff."

Brian Reiss

May 23, 2023

5  out of  5 rating by Brian Reiss
"Great experience switching auto insurance companies!"

yoo itsluisa

April 20, 2023

5  out of  5 rating by yoo itsluisa
"Outstanding hospitality from agent Miss Genesis Reyes , Not only her attention at a professional level by answering our questions, but she is also willing to give the extra bit and provide us with other services , like hospital policies, which in our case has been a great benefit for our family. in addition to this , our recommendations from people close to us have in the same way been more than pleased to have Agent Genesis to take care of them. - Luis Ruano."

rodrigo riscado

April 13, 2023

5  out of  5 rating by rodrigo riscado
"Muito obrigado! Atendimento perfeito da Claudia. Ela e sua equipe me acompanharam até o final do processo. Eu recomendo e estou muito feliz pela empresa. Sou Rodrigo Riscado"

Joe Mirizio

April 11, 2023

5  out of  5 rating by Joe Mirizio
"WE ARE PENN STATE leaders, problem solvers, family people 5 stars fir Rocco"

Nick Cepeda

March 16, 2023

5  out of  5 rating by Nick Cepeda
"Yolanda here is fantastic. She was knowledgeable, responsive and had excellent communication while assisting me through a complicated vendor compliance system. Thank you so much!"

Toni Contreras

February 20, 2023

5  out of  5 rating by Toni Contreras
"These guys saved me over $60 a month on my car insurance and I recommend looking into their life insurance rates as well you save for bundling."


January 18, 2023

5  out of  5 rating by K
"Melany is AMAZING! She is kind, dedicated, and knowledgeable. After another office messed up my insurance she worked tirelessly for literal months to correct a mistake someone else made all while keeping me in the loop 100%. Her communication skills and dedication to her clients is unparalleled. I cannot say enough positive things about her! I hope her boss and team appreciate her awesomeness! I recommend her to everyone I know."

Alexander Liberman

January 15, 2023

5  out of  5 rating by Alexander Liberman
"Good place to get your insurance space! Find your rate with true professionals like Melanie and Rocco and rest assured you be taking care of well."

sandra williams

January 10, 2023

5  out of  5 rating by sandra williams
"Dana is the absolute best. She supersede expectations"

Jess Johnson

November 30, 2022

5  out of  5 rating by Jess Johnson
"Who needs Jake from State Farm when you can have Melany from State Farm?! Melany is a pleasure to work with- she's thorough, knowledgable, patient, and kind. I have been a client for years and she always goes above and beyond my expectations. Thank you Melany and the Rocco English team."

Stephen Lam

November 14, 2022

5  out of  5 rating by Stephen Lam
"I have been working with Melany for over a year for both home and auto insurance and I would say that she is outstanding. She is very knowledgeable, communicative and friendly. She also explains things very clearly in the way that is best for me. I would highly recommend her."

Bruce Jewett

June 10, 2022

5  out of  5 rating by Bruce Jewett
"Melany was super with the change over of our policies! She made our process very easy to do! Thank you Melany!"

Adriana Torres Chong

May 25, 2022

5  out of  5 rating by Adriana Torres Chong
"Working with Melany Henry for the past few years has been an absolute pleasure. The customer service she offers to her clients is phenomenal, she’s always there for you. Since we started working with her we have bundled several insurance policies, which has saved us a good amount of money. Thank you Melany!"
Profile photo of Richard Rampi

Richard Rampi

May 18, 2022

5  out of  5 rating by Richard Rampi
"Insurance is a product we purchase but hope to not use. Unfortunately, accidents do happen and when they do it's nice to have a good insurance company to rely on. In the recent past, someone crashed into my Jeep. Fortunately, injuries were minimal although the other driver's car, my Rubicon, and a third car were all totaled in the process. State Farm provided great service in dealing with the claim that was filed. Chardé with Rocco English was especially helpful in providing the contacts that I needed to process the claim and was very attentive and empathic every step along the way. Also, Lori and Melody with the Claim's Department with State Farm paid particular attention to details including excellent record keeping and exercised great patience. I've had the misfortune of having to deal with other insurance companies besides State Farm in the past who were not nearly as helpful and did everything possible to not own up to their responsibilities. This was not the case at all here; State Farm and Rocco English were amazing!"

Liz Kalef

May 4, 2022

5  out of  5 rating by Liz Kalef
"Dana is incredible! I was in a bind and on a deadline and she dropped everything to help me out, even when my disorganization made her job harder. Thanks Dana!"


January 8, 2022

5  out of  5 rating by Wills
"An agent actually answered the phone. She helped me decide what I needed."

Juan Lassala

December 1, 2021

5  out of  5 rating by Juan Lassala
"I would just like to say that Maritza Mendez and Carmila Ruiz are the sweetest and most knowledgeable agents I have spoken with they have helped me alin all aspects and during emergencies that have come through for me I will recommend anyone that comes to this location to speak to these intelligent young ladies here they will help you with all your needs God bless them"

Camila Donoso

November 19, 2021

5  out of  5 rating by Camila Donoso
"Maritza is wonderful! She helped me bundle eith home and auto insurance."